BMW, Buick and Cadillac are the top scorers on the American Customer Satisfaction Index’s (ACSI) 2002 second-quarter report concerning the automotive industry. The three brands earn 86 out of a possible 100 in the report, a national economic indicator that measures consumer views on the quality of goods and services in the U.S. Overall, the automotive industry matches a record-high score of 80 earned in the last three years of the report. Brands receiving the lowest scores are Dodge, ...

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