SAN DIEGO – Hold a conch shell up to your ear and you’ll hear the sound of the sea. Put your ear on an all-new ’11 Chrysler 300 and you’ll hear the voice of the customer. Mitch Clauw, chief engineer of the pentastar company’s flagship sedan, hears one voice in particular – that of a woman interviewed at a Chrysler-sponsored customer clinic. Owner of a non-Chrysler vehicle, she railed against the inconsistent feel of her car’s heated steering wheel, Clauw tells Ward’s here during a media ...

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