The Asbury Automotive Group is testing the waters as it prepares to use modern customer relationship management (CRM) in its stores. Asbury Automotive's Allen Levenson The group is moving cautiously to make sure it avoids drowning in the CRM hype. (see related story: CRM: Technology Breakthroughs Widen Information Highway) There is a lot of hyperbole surrounding CRM, admits Allen Levenson, chief marketing officer for the 89-store dealership group based in Stamford, CT, calling ...

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