Domestic auto makers are gaining ground on their foreign counterparts in terms of customer satisfaction, says the American Customer Satisfaction Index, compiled by the University of Michigan’s National Quality Research Center. The study, developed in conjunction with the American Society for Quality and CFI Group, finds customer satisfaction with automobiles in general is up 1% on a 100-point scale to 82 vs. year-ago. Survey respondents must have owned their vehicles for at least three ...
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