CHICAGO – It’s fair to say Ford Motor Co. has had its share of problems over the last several months. At times it seemed Ford was recalling more vehicles than it was selling – by a wide margin. "Statistically in the last year or so, that bore some truth," admits Jim O'Connor, who assumed the role of group vice president for North American sales, service and marketing in May after serving as president of Ford Div. since 1998. "We had some pretty tough times and (a number of) quality ...

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