If the Glass House gets its way, Ford Motor Co.’s unusually early start on seat-comfort development for the ’05 Ford Freestyle, Five Hundred and Mercury Montego shared-architecture vehicles will be a key to boosting customer satisfaction scores closer to the top of the industry. Seat comfort, traditionally a last-minute consideration in new-vehicle development, was pushed to the forefront of the forthcoming cross/utility vehicle and sedan programs before the arduous regimen of seasonal ...

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