Ford Motor Co. executives talk fondly of the Premier Auto Group, but they’re tired of talking about Blue Oval. Or at least they’re tired of defending it amid dealer criticism. Ford calls PAG a bold new program for future market position success. Ford deems Blue Oval an innovative plan for dealership success. It requires dealers to meet stringent standards for customer satisfaction, sales and service. But while PAG has many admirers and only a few skeptics, Blue Oval is the target of ...

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