CHICAGO – AT&T Broadband, which operates 2,600 cars, trucks and vans in the greater Chicago area, tells Ward's that when one of its customers has communications equipment problems and an AT&T service technician's van won't start, the cost to everyone, never mind the ill will, can go out of sight. Fleet maintenance manager Bob Niemietz, who is responsible for all of AT&T Broadband's Chicago area vehicle technical issues, says he had few problems with reliability of ...

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