GENEVA – Pilot programs underway at General Motors Corp.’s European operations are close to achieving their targeted 17-day order-to-delivery (OTD) times, a top company executive tells Ward’s. “We can get awfully close on a pilot basis now with (Opel) Zafira,” says GM Europe President Mike Burns. “We can be within three weeks on Zafira. And that will continue to improve. And we’ll continue to roll that capability across other product lines.” In addition to improving customer service, ...

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