Just because a vehicle is equipped with high-tech safety systems, such as Ford Motor Co.’s 911 Assist or General Motors Co.’s OnStar, doesn’t mean help is a phone call away. Although both systems offer safety benefits, there are circumstances where emergency personnel cannot be reached, or might be unable to pinpoint the location of a disabled vehicle. Ford’s 911 Assist, included with the auto maker’s multimedia in-vehicle Sync technology, contacts the emergency telecommunication system ...

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