In 1998, General Motors Corp. had such bad relations with the United Auto Workers Union, several strikes broke out. GM spent much of 1999 making peace with the union. Last year, GM relations with its dealers went bad, turning ugly when the automaker announced a plan to buy nearly 800 dealerships. Dealers were furious and said so, publicly, because they saw GM's move as a turf invasion. GM executives didn't expect that strong reaction — and said so, privately. Now GM is trying to make ...

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