John Honiotes has spent a career in the auto industry, first as a dealer, now as vice president of automotive operations for Autobytel. His business roots go back to working at his family's grocery store some 40 years ago in Joliet, IL. There, Honiotes learned about keeping customers happy and, thus, keeping customers – sometimes at a cost, but at a relatively small one compared to the repeat business it brings in. That's reflected in a story Honiotes, 55, tells about working as a kid ...

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