Criticizing all of the time is not fun. Sometimes I feel I know how Jeremiah felt marching around the walls of Jerusalem, shouting, "They’re coming. Repent. Get ready." Nobody likes messages like this. I remember once Jack Smith, the former chairman of General Motors, saying to me, "You don’t think we can do anything right." It hurt, but he had a point. I thought it over for a moment, then replied: "You’ve done a good job cutting costs." What was I to say? The Jack Smith-Rick Wagoner ...

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