NEW YORK – "The grocery industry knows more about a 28-oz. (794-g) bottle of ketchup than the auto industry knows about a mid-price sedan," J.D. Power III tells the International Motor Press Assn. here. J.D. Power III "They don't even know the actual transaction price (of the vehicle)." Auto makers only know the retail prices of vehicles financed through their captive financial arms, he says. The guru of customer satisfaction surveys says he has launched a new service to ...

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