Life for service technicians could be less frustrating thanks to new Web-based software from International Business Machines Corp. (IBM). But the software’s full impact requires getting auto makers firmly on board. IBM’s Automotive Dealer Collaboration (ADC) is an Internet portal that promises to make communications between OEMs, suppliers and dealers easier and faster. The two groups already share information electronically via Dealer Communication Systems (DCS). Many OEMs have been ...

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