Financial has redesigned its lease turn-in process.
The firm says enhancements will simplify the vehicle turn-in inspection process, providing the customer a smooth transition into their next vehicle.
The process redesign includes a 20-point billing inspection conducted at the time of vehicle turn-in at the dealership.
This inspection produces an immediate calculation of any excess wear and use charges, which coupled with the generation of an odometer statement, results in final billing.
Customers will have the option to pay with a credit card to close their account.
“The new process ensures a best-in-class lease turn-in experience forFinancial customers by providing services that make the turn-in process quicker and easier,” says Eckart Klumpp, Chrysler Financial's vice president-remarketing.
With the redesign, customers will also have access to interactive tools on chryslerfinancial.com 24/7 that make preparing to turn-in their leased vehicle to the dealership even easier, including:
- Information on how to use the “Credit Card Test” to determine vehicle damage that is covered with no charge.
- An inspection report customers can pre-fill, before visiting a dealership, to determine damages for which they may be responsible
- Names and phones numbers of the customer's local dealership Lease Loyalty Coordinators
Chrysler Financial is partnering with ChannelNet, creators of SiteBuilder, to launch the personalized web system to help lease customers manage their auto lease contracts through www.chryslerfinancial.com.
ChannelNet has created a custom web system that delivers personalized end-of-lease service, letting customers check their account balance, manage lease buyouts and payments, and providing personalized service to promote lease conversions.
It's intended to help automakers create a personalized customer experience while reducing the costs of mailing and customer support services. It also drives more sales to area dealers.
A nationwide launch of Chrysler's redesigned process is expected to be completed by November.