PHOENIX – Developing the follow-up to a successful model is never easy. Do too timid a redesign and risk alienating loyalists; make too many changes and risk alienating a whole different set of buyers. Nissan North America Inc. faced that challenge in creating the second-generation Murano cross/utility vehicle. At 30% retention, Murano has one of the highest loyalty rates of all Nissan models sold in the U.S. It also is Nissan’s best-selling light truck in the U.S., with deliveries ...

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