Audi of America Inc. is revamping its dealer network in the U.S. to prepare for higher sales volumes.
The auto maker's 270 dealers now will be required to make considerable investments to meet new volume, customer-service satisfaction and increased used-car business requirements. With the new guidelines, however, Audi is offering the opportunity to make considerably higher margins per unit.
Dealers currently make a base margin of 7%, Executive Vice President Johan de Nysschen says.
But they could gain up to 10% more, including an additional $600-$800 per unit on used cars, if they meet Audi's targets for leased-vehicle repurchasing.
“We have indicated to dealers what areas Audi is unhappy about,” de Nysschen says. “We give them 180 days to remedy (the deficiencies).”
Dealers who fail to make the improvements, or those who do not wish to make the investment, have the opportunity to sell their franchises back to Audi. A few such deals already have taken place, de Nysschen says, and Audi currently is in repurchase negotiations with five or six dealers.
Audi says it is committed to improving residuals and expects its pre-owned vehicle program to help accomplish this. The auto maker has established 11 reconditioning centers to renew used vehicles before they go to auction. To qualify for the program, used Audis must pass a 117-point checklist.
Audi plans to add 10 dealerships this year, de Nysschen says, noting he'd like to see as many as 15 new sales points by 2012.
“We're not going to embark on an aggressive dealer network growth,” he says.
Some areas are less feasible candidates for expansion due to high real-estate costs, but he says there is a compelling case to open “lighthouse” stores in such places as Los Angeles and Manhattan to build brand awareness. To be viable, these dealerships would need to sell more than 1,000 units annually, de Nysschen says.
About 63% of the auto maker's current dealer body are exclusive Audi dealers. The auto maker would like to see 150 exclusives stores by 2012.
Meanwhile, Audi is on track to set a new sales record in the U.S. this year of 95,000 units. Through August, the auto maker's deliveries were up 10.8% over year-ago.
The biggest gains have been in Miami (74.7%), Phoenix (18.6%) and New York (13.9%). Overall, the northeast region is Audi's retail volume leader, with year-to-date sales of 14,798 units, or about 25% of Audi's total U.S. sales.
Audi has been able to grow sales despite the overall luxury-vehicle segment becoming stagnant.
“The only growth is in compact SUVs,” de Nysschen says. “We're well positioned to capitalize (on that segment) with the Q5,” a smaller version of the Q7.
Such growth has been achieved with lower incentives than those offered by the brand's German luxury-car competitors, he says, noting Audi's incentives are running less than $3,000 per vehicle. That is considerably less than spiffs offered byAG and Mercedes-Benz. Audi's incentives only are available through lease deals.
De Nysschen says Audi sales will grow to 130,000-140,000 units annually by 2012.