The Detroit Three auto makers, beginning to book dividends after years of investing in quality and productivity, slip behind their Japanese rivals once again, according to an annual customer-satisfaction study by the University of Michigan. The American Customer Satisfaction Index for the U.S. automotive sector in 2010 shows the Toyota and Lexus brands reclaiming the top spots, after a spate of recalls caused their reputations to slide. Overall satisfaction with new vehicles rises 1.2% ...
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