Ford Motor Co. is trying to avert a potential dealer-relations disaster as it considers changes to its Blue Oval dealer certification program. Ford Div. President Steve Lyons proposed to dealers in November plans to incrementally reduce the current payment of 1.25% of the sticker price for each vehicle sold to 0.5% in 2005. Ford dealers reacted en masse to the proposal, bombarding Lyons with hundreds of e-mails. Although the program has been controversial since its ...

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