Dealer reserve isn’t doomed, but the beleaguered indirect-lending system needs to change in order to survive. So says Glenn Roberts, national training and business development manager for Zurich North America, a provider of dealership finance and insurance services. “I don’t think dealer reserve’s days are numbered,” he tells WardsAuto. “If dealers follow our advice and the National Automobile Dealers Assn.’s advice, dealers will be able to keep ...

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