Another strong sales year of nearly 17 million new vehicles made dealers profitable and satisfied in 2002. In dealer satisfaction surveys, auto retailers gave high marks to their respective manufacturers. Various factors account for that, but none more than a profitable sales year. Hefty incentive programs, such as 0% financing, may have put a strain on manufacturer profitability. But it helped move the metal and make 2002 a very good year for dealers. (See related story: Revenue for ...

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