Miller: Japanese dealers inefficient TOKYO — “Japanese dealerships are grossly inefficient by any standard, from sales per salesperson to service operations,” Mazda Motor Corp. President James Miller says. Miller cites a Japanese dealer who complained bitterly about his money-losing service operation, which employed 12 highly skilled, highly paid technicians. A check revealed that 60% of the technicians' time was spent on non-revenue activities; principally picking up vehicles at ...

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