As warranty work in dealerships decline, some auto makers are working to help dealers enhance their service businesses. (See related story: Warranty Woes) GM simplified its Goodwrench program to help service departments. “We went to our dealers a few years ago and told them they needed to get ready because they were going to see their warranty business decline, but they were skeptical at first,” says Bob Williams, director-retail strategies and dealer solutions for Chrysler ...
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