For the second-consecutive year, a record number of dealers have expressed satisfaction with their automotive finance providers, according to the J.D. Power and Associates 2003 Dealer Financing Satisfaction Study. The 10-year old study reports 74% of the dealers surveyed are satisfied with their lenders – a 1% increase from 2002. Captive finance companies continue to be the strongest among the three market segments with 87% of the dealers reporting satisfaction with their ...

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