Dealers happily saw 2003 as yet another great sales year, but voiced concerns on a range of dour issues including shrinking profit margins, auto maker takeaways, dissatisfaction with customer satisfaction surveys and exposure to the legal liabilities of a modern society. "We've had five straight years of good business," said Robert L. Beadle, president of Beadle Ford-Chrysler in Bowdle, SD, north of Pierre. The overall mood was joyous, but beneath the upbeat financial results for 2003 ...

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