Ford Motor Co. says its quality continues to improve, evidenced by a 2009 Global Quality Research System survey, which shows the auto maker has passed Honda Motor Co. Ltd. in initial quality. The survey, commissioned by Ford and conducted by Bloomfield Hills, MI-based RDA Group, defines initial quality by the number of things gone wrong (TGW) and overall customer satisfaction in the first three months of ownership. Ford racked up a combined average of 1,228 TGW per 1,000 vehicles, a ...
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