WARREN, MI – With the large gains made by General Motors Corp. over the last few years in J.D. Power and Associate’s annual Initial Quality Studies (IQS), it’s inevitable that the pace of improvements will slow, even as the auto maker’s focus on its quality efforts intensifies, a company executive says. “It does get harder (to continue to improve by large margins),” Kent Sears, vice president-GM North America Quality, admits during a press conference here at GM’s Technical Center Design ...
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