Lincoln buyers are the happiest in the industry, the 2004 J.D. Power and Associates Customer Satisfaction Index Survey (CSI) finds. Ford Motor Co.’s domestic luxury brand set an all-time record in terms of satisfying customers with dealer service. Lincoln earned an index score of 912, topping Toyota Motor Corp.’s Lexus brand’s 903 set in 2001. This is the first time Lincoln has risen to the top of J.D. Power’s 23-year-old study. J.D. Power calculates CSI by measuring the satisfaction ...
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