Ford is moving across a broad front to solve quality problems that have plagued the automaker for years, leading to costly recalls, stalled product launches and poor results in customer surveys. Leading the charge is James Padilla, a new group vice president at Ford Motor Co. He says he’s taking his focus-on-quality message to all the company’s constituents. That includes employees, suppliers, dealers, customers and the UAW. He is conducting a series of town hall-like meetings at plants ...
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