The Reynolds Generations Series (RGS) was going to transform the way dealerships operated, making customer relationship management a way of life in the dealership. It still may, but now the timetable is longer than Reynolds and Reynolds Co. envisioned when the company first launched the suite of customer service and management software in 2003. Announcing third-quarter earnings this month, Chairman and acting CEO Philip Odeen tells investors Reynolds is slowing its implementation of RGS ...

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