Sonic Automotive Inc. sounded as if had found religion in 2002 after some of its dealerships were stung by finance & insurance “packing” charges. The nation’s third-largest dealership chain responded to a Florida state attorney general’s investigation by revamping personnel and practices at all of its dealerships. Sonic ended up firing 200 staffers, most of them in F&I and sales positions. “We have instituted a zero-tolerance policy,” declared Sonic Vice President Jeffrey ...
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