Talking about service technician training does not make for passionate conversation, but don’t tell that to Kim McWaters, president and CEO for the Phoenix-based Universal Technical Institute Inc. UTI’s Kim McWaters: “No more bore and snore.” McWaters, CEO of UTI since last fall, exudes a passion about the training business and has big plans for the institute. She wants it to have a stronger voice in the auto industry as a premier trainer of technicians. Under her tenure, the school ...

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