DETROIT – After selling a record number of vehicles in each of the past three years, Subaru now is focusing on the service its dealers provide buyers when they return their car for maintenance. “These cars we sold back in 2008 and 2009 and 2010 have to come back for service,” Tom Doll, chief operating officer for Subaru of America, tells WardsAuto in an interview here. “We’ve got good experience in the front end, (but) the back end potentially needs a little ...
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