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Mobile Devices Give Some People Pause

Tue, 2012-04-17 07:30 WardsAuto Steve Finlay Dealerships step up their use of iPads on the showroom floor and elsewhere, but not all customers want that. It impresses many car customers when dealership staffers use computer tablets as a modern way to highlight sales...
Apr. 17, 2012 | http://wardsauto.com/dealerships/mobile-devices-give-some-people-pause
Article

Consumers Moving Closer to Buying Cars Online

Tue, 2011-11-01 12:00 WardsAuto Steve Finlay Auto retailing is moving closer to the day when many customers will completely, or almost completely, purchase cars online, predicts Mark O'Neil, CEO of DealerTrack, an automotive software provider. The online car purchase will become...
Nov. 1, 2011 | http://wardsauto.com/news-amp-analysis/consumers-moving-closer-buying-cars-online
Article

Consumers Moving Closer to Buying Cars Online

Special Coverage 2011 Driving Sales Executive Summit LAS VEGAS – Auto retailing is moving closer to the day when many customers will completely, or almost completely, purchase cars online, predicts Mark O’Neil, CEO of DealerTrack, an automotive software provider. “The online car...
Oct. 13, 2011 | http://wardsauto.com/news-amp-analysis/consumers-moving-closer-buying-cars-online-0
Article

Cobalt's Dealer Command Center Puts Dealers in Control

Mon, 2011-08-01 12:00 WardsAuto Steve Finlay A new online feature from ADP Dealer Service's Cobalt division allows dealers to better understand customers and track online marketing effectiveness. Cobalt says extensive dealer input guided the...
Aug. 1, 2011 | http://wardsauto.com/news-amp-analysis/cobalts-dealer-command-center-puts-dealers-control
Article

Service Departments SHINE

Ward's top-performer list shows the vitality of dealership fixed operations Mon, 2011-08-01 12:00 WardsAuto STEVE FINLAY Resembling a 5-star hotel's lobby, the opulent showroom section of Newport Lexus includes a cafe, grand piano and leather chairs in front of a fireplace. But in...
Aug. 1, 2011 | http://wardsauto.com/news-amp-analysis/service-departments-shine
Article

Top Dealership Service Departments Shine

Thu, 2011-07-28 11:06 WardsAuto Steve Finlay The Ward’s Dealer Service 150 members collectively took in $3.3 billion in fixed-operations revenue in 2010. Resembling a 5-star hotel’s lobby, the opulent showroom section of Newport Lexus includes a cafe, grand piano and leather chairs...
Jul. 28, 2011 | http://wardsauto.com/news-amp-analysis/top-dealership-service-departments-shine
Article

Cobalt’s ‘Dealer Command Center’ Aims to Improve Digital Marketi…

Thu, 2011-07-07 15:01 WardsAuto Steve Finlay It is sometime hard for dealerships to know which digital marketing channels are most effective at driving sales, says John Holt, Senior Vice President of ADP Digital Solutions. A new online feature from ADP Dealer...
Jul. 7, 2011 | http://wardsauto.com/news-amp-analysis/cobalt-s-dealer-command-center-aims-improve-digital-marketing
Article

The Move Towards Mobile

What future CRM systems will do for dealerships Wed, 2010-12-01 12:00 WardsAuto Mark Dubis The auto-retail industry has seen customer-relationship management software come and go. It evolves, integrates, provides easy-to-read graphics and gives management a big brother oversight of...
Dec. 1, 2010 | http://wardsauto.com/news-amp-analysis/move-towards-mobile
Article

Putting the Parts Together

There have been some early throes of mapping it out, and both sides are figuring out how to leverage each other's assets, says Steve Anenen, president of ADP Dealer Services and the merger's chief overseer. Some mergers go badly. Think DaimlerChrysler AG or AOL Time Warner...
Nov. 1, 2010 | http://wardsauto.com/news-amp-analysis/putting-parts-together
Article

ADP, Cobalt Work to Make Merger Go Well

“There have been some early throes of mapping it out, and both sides are figuring out how to leverage each other’s assets,” says Steve Anenen, president of ADP Dealer Services and the merger’s chief overseer. But the two entities share similar strategies, core values and...
Oct. 11, 2010 | http://wardsauto.com/news-amp-analysis/adp-cobalt-work-make-merger-go-well
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