More in Dealership Management

Apr. 18, 2013

Article

WardsAuto

Dealership Kept Its Heart in San Francisco

Running a dealership in California’s famous city comes with challenges, but Andy Hansen is up to the job....More
Apr. 12, 2013

User Submitted Content

Some Dealers Switch to No-Negotiation Selling 6

Dealers who use a 1-price system say they are responding to changes in the marketplace....More
Mar. 22, 2013

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Host a Check-Signing Party

It raises the level of accountability when dealership managers gather to sign off on paying the monthly bills....More
Mar. 4, 2013

Article

WardsAuto

Spain’s Falling Car Sales Cause Dealer Reduction

A contraction in car sales last year is forcing many auto makers to cut their dealer networks....More
Feb. 21, 2013

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Dealers Should Trust But Verify

Good rapport is important to the franchisor-franchisee relationship. But a franchisor always will operate in its best interests....More
Feb. 20, 2013

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What Successful Dealers Do

Organizations with strong processes achieve high levels of customer satisfaction, sales and net profits....More
Feb. 14, 2013

Article

WardsAuto

Mitsubishi Dealers: We’re Not Suzuki

The auto maker’s fortunes will improve as fresh models arrive, its new North American chairman says....More
Feb. 11, 2013

Article

WardsAuto

Mercedes Dealers Anxious for New CLA, Don’t Expect to Chase Luxury Crown

“We’re in a good spot right now,” says one Mercedes retailer attending the NADA convention....More
Feb. 11, 2013

Article

WardsAuto

Chevy Dealers Adapting to New Branding

With nearly half of all Chevrolet shops adopting a standard motif, it helps customers recognize the dealerships more easily, managers say....More
Feb. 11, 2013

Article

WardsAuto

Lincoln Focused on Conversation, Not Criticism, of Super Bowl Ads

The brand’s top marketers say interest in the marque has more than doubled thanks to wider exposure, and it’s only the beginning for Lincoln’s identity makeover....More
Feb. 10, 2013

Article

WardsAuto

New CTS, Escalade Coming This Year, Cadillac Exec says

Dealers agree the ATS and XTS have helped sales for GM’s premium brand, but are mixed about the upcoming ELR....More
Feb. 10, 2013

Article

WardsAuto

Plans for Chrysler Capital Finance Arm ‘Vague’ to Some Dealers

The new captive finance arm announced just before the dealer convention raises questions from concerned sales managers....More
Feb. 10, 2013

Article

WardsAuto

Hyundai’s Krafcik Encourages Tried-and-True Sales Approach

The franchise system works, the executive says, “because it’s the concentrated distillation of the American free-enterprise system. Independent dealers…do better with customers.”...More
Feb. 10, 2013

Article

WardsAuto

Alford Named Time’s Dealer of Year

For the first time, both finalists and nominees are awarded grants to give to the charities of their choice....More
Feb. 9, 2013

Article

WardsAuto

Loyalty Rates, Protecting Market Share Key to Auto Makers

The Detroit Three and other global auto makers are losing share to one another as the returning-customer base begins to shrink, Experian Automotive President Scott Waldron says....More
Feb. 9, 2013

Article

WardsAuto

NADA: Service Department Upgrades Pay Off

Latest facility-upgrade study findings indicate some improvements offer dealers a return on investment while others don’t....More
Feb. 9, 2013

Article

WardsAuto

Slow-Recovering Economy to Help Used-Car Sales, Analyst Says

More buyers will turn toward previously owned vehicles, but prices will rise as fresh models roll in and supply will remain low....More
Feb. 8, 2013

Article

WardsAuto

Hyundai Has U.S. Sales Problems to Envy, Exec Says

With its allotment of vehicles for U.S. dealers capped at 734,000 units for a second straight year, industrywide growth means the auto maker won’t show a percentage sales gain and its market share will drop, sales chief Bob Pradzinski says....More
Feb. 7, 2013

Article

WardsAuto

New Ram ProMaster Result of Fine-Tuned Chrysler-Fiat Collaboration

While the van borrows its architecture from the Fiat Ducato, several interior and exterior modifications make the vehicles different....More
Feb. 1, 2013

blog

My Name Is AutoNation and I’m a Dealership

The dealership chain originally saw a downside to naming local stores after a company listed on the stock exchange. That thinking has changed....More
Jan. 25, 2013

Article

WardsAuto

McCombs Dealership Group Stays Steady

Megadealer and billionaire Red McCombs, born in 1927, remains active in the auto business....More
Jan. 25, 2013

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Worst Compliance Advice Attorney Can Give

A dealership can end up in hot water by not documenting its adherence to government regulations....More
Jan. 24, 2013

Article

WardsAuto

New Chrysler Marketing Push Rewards Web-Savvy Dealers

The auto maker in recent months has challenged its dealers to quicken their response time to online shoppers....More
Jan. 24, 2013

User Submitted Content

Managers Should Bury Themselves in ‘People Work’

It is easy to get stuck in the office shuffling papers. But a dealership needs interactive leaders on the sales floor....More
Jan. 23, 2013

User Submitted Content

Know What to Expect of Suppliers

Dealers should put in writing what they will get from contracted services, and what will happen if they don’t get it....More