Fixed Operations http://wardsauto.com/taxonomy/term/53296/more en 5 Reasons Dealerships Better Than Independent Repair Shops http://wardsauto.com/industry-voices/5-reasons-dealerships-better-independent-repair-shops <div class="field-byline"> Mark Pierret </div> <div class="field-deck"> <font color="800517">INDUSTRY VOICES</font> </div> <div class="node-body article-body">Car dealers should demonstrate to customers they can’t get the same quality of service anywhere else.</div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/industry-voices/5-reasons-dealerships-better-independent-repair-shops" target="_blank">read more</a></p> http://wardsauto.com/industry-voices/5-reasons-dealerships-better-independent-repair-shops#comments Public Industry Voices Dealers North America U.S. Dealerships Fixed Operations Wed, 19 Aug 2015 11:26:00 +0000 1320541 at http://wardsauto.com <p><strong>Mark Pierret</strong></p> 3D Printing Will Change Auto Industry, From Manufacturers to Dealers http://wardsauto.com/dealers/3d-printing-will-change-auto-industry-manufacturers-dealers <div class="node-body article-body">Carlisle & Company predicts up-and-coming technology will allow auto dealerships to make about a third of their replacement parts.</div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/dealers/3d-printing-will-change-auto-industry-manufacturers-dealers" target="_blank">read more</a></p> http://wardsauto.com/dealers/3d-printing-will-change-auto-industry-manufacturers-dealers#comments Public Auto Makers Dealers Suppliers North America U.S. Dealerships Fixed Operations Manufacturing Technology Tue, 18 Aug 2015 10:27:00 +0000 1331631 at http://wardsauto.com <p><strong>&ldquo;Changing just about every day,&rdquo; Crounse says.</strong>&nbsp;&nbsp;</p> Acura Works to Enhance Customer Experience http://wardsauto.com/dealers/acura-works-enhance-customer-experience <div class="node-body article-body">An automaker that prides itself on its R&D wants to improve things at the other end of the spectrum: the dealership.</div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/dealers/acura-works-enhance-customer-experience" target="_blank">read more</a></p> http://wardsauto.com/dealers/acura-works-enhance-customer-experience#comments Public Auto Makers Dealers North America U.S. Acura Dealerships Retail Fixed Operations Internet Marketing Thu, 30 Jul 2015 11:24:00 +0000 1322541 at http://wardsauto.com <p><strong>Acura pilot program wants dealers to provide A-1 sales and service.</strong></p> Confirming Appointments Reduces No-Show Rates http://wardsauto.com/dealers/confirming-appointments-reduces-no-show-rates <div class="node-body article-body">Nearly 90% of dealership customers and prospects will schedule a service appointment, if asked. </div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/dealers/confirming-appointments-reduces-no-show-rates" target="_blank">read more</a></p> http://wardsauto.com/dealers/confirming-appointments-reduces-no-show-rates#comments Public Dealers North America U.S. Dealerships Fixed Operations Mon, 29 Jun 2015 10:30:00 +0000 1304021 at http://wardsauto.com <p><strong>Dealership-customer relationships shouldn&rsquo;t stop at car salesperson, Usher says. &nbsp;&nbsp;</strong></p> Great Time for Car Dealerships to Host Customer Clinics http://wardsauto.com/dealers/great-time-car-dealerships-host-customer-clinics <div class="node-body article-body">Increase service department business and keep costs under control. </div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/dealers/great-time-car-dealerships-host-customer-clinics" target="_blank">read more</a></p> http://wardsauto.com/dealers/great-time-car-dealerships-host-customer-clinics#comments Public Dealers North America U.S. Fixed Operations Tue, 12 May 2015 11:02:00 +0000 1277811 at http://wardsauto.com Wrong Car Dealership Staffers Stuck Fielding Customer Questions http://wardsauto.com/dealers/wrong-car-dealership-staffers-stuck-fielding-customer-questions <div class="node-body article-body">Service advisers and auto technicians say they’ve got other things to do than explain how infotainment systems work.</div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/dealers/wrong-car-dealership-staffers-stuck-fielding-customer-questions" target="_blank">read more</a></p> http://wardsauto.com/dealers/wrong-car-dealership-staffers-stuck-fielding-customer-questions#comments Public Management & Strategy Dealers North America U.S. Dealerships Dealership Management Fixed Operations Fri, 24 Apr 2015 09:45:00 +0000 1265621 at http://wardsauto.com <p><strong>Infotainment system usage can confuse customers</strong></p> Auto Dealership Service Dept. Relationships Need Repairs http://wardsauto.com/dealers/auto-dealership-service-dept-relationships-need-repairs <div class="node-body article-body">Two groups with different backgrounds and pay plans don’t often see eye to eye.</div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/dealers/auto-dealership-service-dept-relationships-need-repairs" target="_blank">read more</a></p> http://wardsauto.com/dealers/auto-dealership-service-dept-relationships-need-repairs#comments Public Management & Strategy Dealers North America U.S. Dealerships Fixed Operations Wed, 22 Apr 2015 10:12:00 +0000 1261691 at http://wardsauto.com <p><strong>It&rsquo;s complicated, Hollenberg says.</strong></p> Auto Dealers Can Fight Price Competitors, Says Cars.Com CEO http://wardsauto.com/dealers/auto-dealers-can-fight-price-competitors-says-carscom-ceo <div class="node-body article-body">Cars.com says its new RepairPal Certified program differentiates dealerships from national car-repair chains. </div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/dealers/auto-dealers-can-fight-price-competitors-says-carscom-ceo" target="_blank">read more</a></p> http://wardsauto.com/dealers/auto-dealers-can-fight-price-competitors-says-carscom-ceo#comments Public Dealers North America Dealerships Fixed Operations Internet Marketing Mon, 23 Feb 2015 12:45:00 +0000 1229661 at http://wardsauto.com <p><strong>Price important if value missing, Vetter says.</strong></p> Reconditioning Gets Undeserved Bad Rap http://wardsauto.com/dealers/reconditioning-gets-undeserved-bad-rap <div class="node-body article-body">Avoid spending too much getting a car ready for resale. But don’t skimp either. And skip looking for service-department scapegoats. </div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/dealers/reconditioning-gets-undeserved-bad-rap" target="_blank">read more</a></p> http://wardsauto.com/dealers/reconditioning-gets-undeserved-bad-rap#comments Public Dealers North America U.S. Dealerships Fixed Operations Remarketing Thu, 05 Feb 2015 13:06:00 +0000 1215481 at http://wardsauto.com O.K. Dealership Break’s Over, Back to Work http://wardsauto.com/industry-voices/ok-dealership-break-s-over-back-work <div class="field-byline"> Lee Harkins </div> <div class="field-deck"> <font color="800517">INDUSTRY VOICES</font> </div> <div class="node-body article-body">Opportunities are everywhere, but sitting back and letting them come to you is not a viable solution. </div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/industry-voices/ok-dealership-break-s-over-back-work" target="_blank">read more</a></p> http://wardsauto.com/industry-voices/ok-dealership-break-s-over-back-work#comments Public Industry Voices Dealers North America U.S. Fixed Operations Wed, 07 Jan 2015 14:51:00 +0000 1193641 at http://wardsauto.com