Fixed Operations http://wardsauto.com/taxonomy/term/53296/more en Great Time for Car Dealerships to Host Customer Clinics http://wardsauto.com/dealers/great-time-car-dealerships-host-customer-clinics <div class="node-body article-body">Increase service department business and keep costs under control. </div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/dealers/great-time-car-dealerships-host-customer-clinics" target="_blank">read more</a></p> http://wardsauto.com/dealers/great-time-car-dealerships-host-customer-clinics#comments Public Dealers North America U.S. Fixed Operations Tue, 12 May 2015 11:02:00 +0000 1277811 at http://wardsauto.com Wrong Car Dealership Staffers Stuck Fielding Customer Questions http://wardsauto.com/dealers/wrong-car-dealership-staffers-stuck-fielding-customer-questions <div class="node-body article-body">Service advisers and auto technicians say they’ve got other things to do than explain how infotainment systems work.</div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/dealers/wrong-car-dealership-staffers-stuck-fielding-customer-questions" target="_blank">read more</a></p> http://wardsauto.com/dealers/wrong-car-dealership-staffers-stuck-fielding-customer-questions#comments Public Management & Strategy Dealers North America U.S. Dealerships Dealership Management Fixed Operations Fri, 24 Apr 2015 09:45:00 +0000 1265621 at http://wardsauto.com <p><strong>Infotainment system usage can confuse customers</strong></p> Auto Dealership Service Dept. Relationships Need Repairs http://wardsauto.com/dealers/auto-dealership-service-dept-relationships-need-repairs <div class="node-body article-body">Two groups with different backgrounds and pay plans don’t often see eye to eye.</div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/dealers/auto-dealership-service-dept-relationships-need-repairs" target="_blank">read more</a></p> http://wardsauto.com/dealers/auto-dealership-service-dept-relationships-need-repairs#comments Public Management & Strategy Dealers North America U.S. Dealerships Fixed Operations Wed, 22 Apr 2015 10:12:00 +0000 1261691 at http://wardsauto.com <p><strong>It&rsquo;s complicated, Hollenberg says.</strong></p> Auto Dealers Can Fight Price Competitors, Says Cars.Com CEO http://wardsauto.com/dealers/auto-dealers-can-fight-price-competitors-says-carscom-ceo <div class="node-body article-body">Cars.com says its new RepairPal Certified program differentiates dealerships from national car-repair chains. </div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/dealers/auto-dealers-can-fight-price-competitors-says-carscom-ceo" target="_blank">read more</a></p> http://wardsauto.com/dealers/auto-dealers-can-fight-price-competitors-says-carscom-ceo#comments Public Dealers North America Dealerships Fixed Operations Internet Marketing Mon, 23 Feb 2015 12:45:00 +0000 1229661 at http://wardsauto.com <p><strong>Price important if value missing, Vetter says.</strong></p> Reconditioning Gets Undeserved Bad Rap http://wardsauto.com/dealers/reconditioning-gets-undeserved-bad-rap <div class="node-body article-body">Avoid spending too much getting a car ready for resale. But don’t skimp either. And skip looking for service-department scapegoats. </div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/dealers/reconditioning-gets-undeserved-bad-rap" target="_blank">read more</a></p> http://wardsauto.com/dealers/reconditioning-gets-undeserved-bad-rap#comments Public Dealers North America U.S. Dealerships Fixed Operations Remarketing Thu, 05 Feb 2015 13:06:00 +0000 1215481 at http://wardsauto.com O.K. Dealership Break’s Over, Back to Work http://wardsauto.com/industry-voices/ok-dealership-break-s-over-back-work <div class="field-byline"> Lee Harkins </div> <div class="field-deck"> <font color="800517">INDUSTRY VOICES</font> </div> <div class="node-body article-body">Opportunities are everywhere, but sitting back and letting them come to you is not a viable solution. </div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/industry-voices/ok-dealership-break-s-over-back-work" target="_blank">read more</a></p> http://wardsauto.com/industry-voices/ok-dealership-break-s-over-back-work#comments Public Industry Voices Dealers North America U.S. Fixed Operations Wed, 07 Jan 2015 14:51:00 +0000 1193641 at http://wardsauto.com Fix Fixed-Operations Faults http://wardsauto.com/dealers/fix-fixed-operations-faults <div class="node-body article-body">If dealers ran their fixed operations using the same practices they use in their variable operations, they would see business increase. </div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/dealers/fix-fixed-operations-faults" target="_blank">read more</a></p> http://wardsauto.com/dealers/fix-fixed-operations-faults#comments Public Dealers North America U.S. Dealerships Dealership Management Fixed Operations Thu, 11 Dec 2014 13:07:00 +0000 1175161 at http://wardsauto.com Dealerships Welcome Recall Work, Despite Downsides http://wardsauto.com/dealers/dealerships-welcome-recall-work-despite-downsides <div class="field-byline"> Tom Beaman </div> <div class="node-body article-body">Vehicle recall fixes don’t pay as much as regular repairs, but they’re still profitable.</div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/dealers/dealerships-welcome-recall-work-despite-downsides" target="_blank">read more</a></p> http://wardsauto.com/dealers/dealerships-welcome-recall-work-despite-downsides#comments Public Dealers North America U.S. Dealerships Fixed Operations National Highway Traffic Safey Administration (NHTSA) Wed, 19 Nov 2014 11:30:00 +0000 1161251 at http://wardsauto.com <p><strong>Auto technician Gary Pittam replaces ignition switch on Cobalt at Al Serra Chevrolet in Grand Blanc, MI.&nbsp;</strong></p> John F. Martin for General Motors Menu Still Best Tool for Selling Service http://wardsauto.com/industry-voices/menu-still-best-tool-selling-service <div class="field-byline"> Lee Harkins </div> <div class="field-deck"> <font color="800517">INDUSTRY VOICES</font> </div> <div class="node-body article-body">Tips for a fixed-ops must-do. </div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/industry-voices/menu-still-best-tool-selling-service" target="_blank">read more</a></p> http://wardsauto.com/industry-voices/menu-still-best-tool-selling-service#comments Public Industry Voices Dealers North America U.S. Dealerships Fixed Operations Thu, 06 Nov 2014 13:18:00 +0000 1144671 at http://wardsauto.com Well-Done Sales-to-Service Turnovers Retain Customers http://wardsauto.com/dealers/well-done-sales-service-turnovers-retain-customers <div class="field-byline"> Jim Leman </div> <div class="node-body article-body">How to get seven of 10 car buyers back for first visits to the service department.</div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/dealers/well-done-sales-service-turnovers-retain-customers" target="_blank">read more</a></p> http://wardsauto.com/dealers/well-done-sales-service-turnovers-retain-customers#comments Public Dealers North America U.S. Dealerships Fixed Operations Wed, 29 Oct 2014 11:31:00 +0000 1144551 at http://wardsauto.com <p><strong>&nbsp;Salespeople should introduce their customers to dealership&rsquo;s service department. &nbsp; &nbsp;&nbsp;</strong></p>