Fixed Operations http://wardsauto.com/taxonomy/term/53296/more en Auto Dealers Can Fight Price Competitors, Says Cars.Com CEO http://wardsauto.com/dealers/auto-dealers-can-fight-price-competitors-says-carscom-ceo <div class="node-body article-body">Cars.com says its new RepairPal Certified program differentiates dealerships from national car-repair chains. </div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/dealers/auto-dealers-can-fight-price-competitors-says-carscom-ceo" target="_blank">read more</a></p> http://wardsauto.com/dealers/auto-dealers-can-fight-price-competitors-says-carscom-ceo#comments Public Dealers North America Dealerships Fixed Operations Internet Marketing Mon, 23 Feb 2015 12:45:00 +0000 1229661 at http://wardsauto.com <p><strong>Price important if value missing, Vetter says.</strong></p> Reconditioning Gets Undeserved Bad Rap http://wardsauto.com/dealers/reconditioning-gets-undeserved-bad-rap <div class="node-body article-body">Avoid spending too much getting a car ready for resale. But don’t skimp either. And skip looking for service-department scapegoats. </div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/dealers/reconditioning-gets-undeserved-bad-rap" target="_blank">read more</a></p> http://wardsauto.com/dealers/reconditioning-gets-undeserved-bad-rap#comments Public Dealers North America U.S. Dealerships Fixed Operations Remarketing Thu, 05 Feb 2015 13:06:00 +0000 1215481 at http://wardsauto.com O.K. Dealership Break’s Over, Back to Work http://wardsauto.com/industry-voices/ok-dealership-break-s-over-back-work <div class="field-byline"> Lee Harkins </div> <div class="field-deck"> <font color="800517">INDUSTRY VOICES</font> </div> <div class="node-body article-body">Opportunities are everywhere, but sitting back and letting them come to you is not a viable solution. </div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/industry-voices/ok-dealership-break-s-over-back-work" target="_blank">read more</a></p> http://wardsauto.com/industry-voices/ok-dealership-break-s-over-back-work#comments Public Industry Voices Dealers North America U.S. Fixed Operations Wed, 07 Jan 2015 14:51:00 +0000 1193641 at http://wardsauto.com Fix Fixed-Operations Faults http://wardsauto.com/dealers/fix-fixed-operations-faults <div class="node-body article-body">If dealers ran their fixed operations using the same practices they use in their variable operations, they would see business increase. </div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/dealers/fix-fixed-operations-faults" target="_blank">read more</a></p> http://wardsauto.com/dealers/fix-fixed-operations-faults#comments Public Dealers North America U.S. Dealerships Dealership Management Fixed Operations Thu, 11 Dec 2014 13:07:00 +0000 1175161 at http://wardsauto.com Dealerships Welcome Recall Work, Despite Downsides http://wardsauto.com/dealers/dealerships-welcome-recall-work-despite-downsides <div class="field-byline"> Tom Beaman </div> <div class="node-body article-body">Vehicle recall fixes don’t pay as much as regular repairs, but they’re still profitable.</div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/dealers/dealerships-welcome-recall-work-despite-downsides" target="_blank">read more</a></p> http://wardsauto.com/dealers/dealerships-welcome-recall-work-despite-downsides#comments Public Dealers North America U.S. Dealerships Fixed Operations National Highway Traffic Safey Administration (NHTSA) Wed, 19 Nov 2014 11:30:00 +0000 1161251 at http://wardsauto.com <p><strong>Auto technician Gary Pittam replaces ignition switch on Cobalt at Al Serra Chevrolet in Grand Blanc, MI.&nbsp;</strong></p> John F. Martin for General Motors Menu Still Best Tool for Selling Service http://wardsauto.com/industry-voices/menu-still-best-tool-selling-service <div class="field-byline"> Lee Harkins </div> <div class="field-deck"> <font color="800517">INDUSTRY VOICES</font> </div> <div class="node-body article-body">Tips for a fixed-ops must-do. </div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/industry-voices/menu-still-best-tool-selling-service" target="_blank">read more</a></p> http://wardsauto.com/industry-voices/menu-still-best-tool-selling-service#comments Public Industry Voices Dealers North America U.S. Dealerships Fixed Operations Thu, 06 Nov 2014 13:18:00 +0000 1144671 at http://wardsauto.com Well-Done Sales-to-Service Turnovers Retain Customers http://wardsauto.com/dealers/well-done-sales-service-turnovers-retain-customers <div class="field-byline"> Jim Leman </div> <div class="node-body article-body">How to get seven of 10 car buyers back for first visits to the service department.</div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/dealers/well-done-sales-service-turnovers-retain-customers" target="_blank">read more</a></p> http://wardsauto.com/dealers/well-done-sales-service-turnovers-retain-customers#comments Public Dealers North America U.S. Dealerships Fixed Operations Wed, 29 Oct 2014 11:31:00 +0000 1144551 at http://wardsauto.com <p><strong>&nbsp;Salespeople should introduce their customers to dealership&rsquo;s service department. &nbsp; &nbsp;&nbsp;</strong></p> Dealership Service-Department Marketing Sputters http://wardsauto.com/dealers/dealership-service-department-marketing-sputters <div class="node-body article-body">Dealership prices are competitive. But thinking they’re high, many customers go elsewhere to get their cars fixed. </div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/dealers/dealership-service-department-marketing-sputters" target="_blank">read more</a></p> http://wardsauto.com/dealers/dealership-service-department-marketing-sputters#comments Public Dealers North America U.S. Dealerships Fixed Operations Internet Marketing Thu, 23 Oct 2014 11:22:00 +0000 1140371 at http://wardsauto.com <p><strong>Dealers can alter customer misperceptions, Simmons says.</strong></p> How to Turn Declined Service Into Repair Orders http://wardsauto.com/industry-voices/how-turn-declined-service-repair-orders <div class="field-byline"> Lee Harkins </div> <div class="field-deck"> <font color="800517">INDUSTRY VOICES</font> </div> <div class="node-body article-body">Unduly pressuring customers doesn’t work, but a phone call can do the trick.</div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/industry-voices/how-turn-declined-service-repair-orders" target="_blank">read more</a></p> http://wardsauto.com/industry-voices/how-turn-declined-service-repair-orders#comments Public Industry Voices Dealers North America U.S. Fixed Operations Wed, 24 Sep 2014 12:13:00 +0000 1122741 at http://wardsauto.com Dealer Environmental Efforts Include Going Paperless http://wardsauto.com/dealerships/dealer-environmental-efforts-include-going-paperless <div class="field-byline"> Jim Leman </div> <div class="node-body article-body">If all U.S. dealerships reduced energy consumption by 10%, it would save more than $193 million and eliminate a million tons of greenhouse gases, according to NADA.</div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/dealerships/dealer-environmental-efforts-include-going-paperless" target="_blank">read more</a></p> http://wardsauto.com/dealerships/dealer-environmental-efforts-include-going-paperless#comments Public Dealers North America U.S. Dealerships Dealership Management Fixed Operations Mon, 18 Aug 2014 10:00:00 +0000 1086091 at http://wardsauto.com <p><strong>Printed documents add up, dealership general manager John Mantione says.</strong></p>