Retail http://wardsauto.com/taxonomy/term/56361/more en Problem Employees Do Lots of Damage http://wardsauto.com/dealerships/problem-employees-do-lots-damage <div class="field-byline"> Jim Leman </div> <div class="node-body article-body">Even if they’re top performers, bad apples must go, says Terry Dortch.</div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/dealerships/problem-employees-do-lots-damage" target="_blank">read more</a></p> http://wardsauto.com/dealerships/problem-employees-do-lots-damage#comments Public Retail Dealerships North America U.S. Dealerships Dealership Management Wed, 27 Aug 2014 11:30:00 +0000 1087201 at http://wardsauto.com <p><strong>&ldquo;Heed warnings,&rdquo; Dortch says.</strong></p> Off Year for Automotive Customer Satisfaction http://wardsauto.com/north-america/year-automotive-customer-satisfaction <div class="node-body article-body">Imports still lead domestics, but the gap narrows because of Asian and European brand declines in satisfied vehicle owners. </div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/north-america/year-automotive-customer-satisfaction" target="_blank">read more</a></p> http://wardsauto.com/north-america/year-automotive-customer-satisfaction#comments Public Retail Auto Makers North America U.S. Retail Tue, 26 Aug 2014 04:01:00 +0000 1091651 at http://wardsauto.com <p><strong>Buick only domestic nameplate to exceed index&rsquo;s industry average.</strong></p> Analysis Discounts Subprime ‘Bubble’ Fears http://wardsauto.com/retail/analysis-discounts-subprime-bubble-fears <div class="node-body article-body">“The lending landscape today is not the same as it was in 2007,” says economist Dennis Carlson.</div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/retail/analysis-discounts-subprime-bubble-fears" target="_blank">read more</a></p> http://wardsauto.com/retail/analysis-discounts-subprime-bubble-fears#comments Public Retail Auto Makers Dealerships North America U.S. Auto Makers Dealerships Suppliers Finance & Insurance Mon, 25 Aug 2014 15:15:00 +0000 1093281 at http://wardsauto.com Never Say Never to More Dealerships But Be Careful, Urban Science Says http://wardsauto.com/dealerships/never-say-never-more-dealerships-be-careful-urban-science-says <div class="node-body article-body">Dealer throughput expected to hit 904 vehicles this year, says Urban Science.</div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/dealerships/never-say-never-more-dealerships-be-careful-urban-science-says" target="_blank">read more</a></p> http://wardsauto.com/dealerships/never-say-never-more-dealerships-be-careful-urban-science-says#comments Public Retail Dealerships North America U.S. Dealerships Retail Fri, 22 Aug 2014 15:45:00 +0000 1090751 at http://wardsauto.com <p><strong>&ldquo;Manufacturers and dealers continue to strike the delicate balance,&rdquo; </strong><strong>Frith says.</strong></p> Study Says Recalls Don’t Hurt Residuals http://wardsauto.com/auto-makers/study-says-recalls-don-t-hurt-residuals <div class="node-body article-body">Recalls don’t necessarily spell trouble for vehicle retention, short or long term, says a Black Book white paper.</div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/auto-makers/study-says-recalls-don-t-hurt-residuals" target="_blank">read more</a></p> http://wardsauto.com/auto-makers/study-says-recalls-don-t-hurt-residuals#comments Premium Limited Retail Auto Makers North America U.S. Auto Makers GM's Recall Crisis Remarketing Fri, 22 Aug 2014 10:59:00 +0000 1089281 at http://wardsauto.com <p><strong>2014 banner recall year.</strong></p> Newly Formed Cox Automotive Bundles 20 Brands http://wardsauto.com/dealerships/newly-formed-cox-automotive-bundles-20-brands <div class="node-body article-body">Standouts in the new company include AutoTrader.com, KBB.com and Manheim auction house.</div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/dealerships/newly-formed-cox-automotive-bundles-20-brands" target="_blank">read more</a></p> http://wardsauto.com/dealerships/newly-formed-cox-automotive-bundles-20-brands#comments Public Retail Dealerships North America U.S. Suppliers Internet Marketing Remarketing Thu, 21 Aug 2014 15:58:00 +0000 1090231 at http://wardsauto.com <p><strong>Schwartz heads firm.</strong></p> Avoid Confusing Language in Arbitration Clauses http://wardsauto.com/industry-voices/avoid-confusing-language-arbitration-clauses <div class="field-byline"> David R. Missimer </div> <div class="field-deck"> <font color="800517">INDUSTRY VOICES</font> </div> <div class="node-body article-body">Well-worded contract clauses can prevent complaints from escalating into class actions. </div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/industry-voices/avoid-confusing-language-arbitration-clauses" target="_blank">read more</a></p> http://wardsauto.com/industry-voices/avoid-confusing-language-arbitration-clauses#comments Public Industry Voices Retail Dealerships North America U.S. Dealerships Dealership Management Laws/Law Enforcement Thu, 21 Aug 2014 12:11:00 +0000 1087921 at http://wardsauto.com Thailand Tailing First-Time Car-Buyer Loan Deadbeats http://wardsauto.com/politics/thailand-tailing-first-time-car-buyer-loan-deadbeats <div class="node-body article-body">The government is seeking to recover the TB100,000 ($3,137) tax refunds paid to buyers on condition they keep their vehicles for at least five years.</div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/politics/thailand-tailing-first-time-car-buyer-loan-deadbeats" target="_blank">read more</a></p> http://wardsauto.com/politics/thailand-tailing-first-time-car-buyer-loan-deadbeats#comments Premium Politics Retail Auto Makers Sales & Marketing Asia Pacific Thailand Toyota Politics Finance & Insurance Incentives Thu, 21 Aug 2014 09:37:00 +0000 1086161 at http://wardsauto.com Auto Loan Delinquencies Up, But Not Red Flags http://wardsauto.com/retail/auto-loan-delinquencies-not-red-flags <div class="node-body article-body">Delinquency rates remain “extremely low,” but they’re something to keep an eye on, says Experian Automotive’s Melinda Zabritski.</div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/retail/auto-loan-delinquencies-not-red-flags" target="_blank">read more</a></p> http://wardsauto.com/retail/auto-loan-delinquencies-not-red-flags#comments Public Retail Dealerships North America U.S. Auto Makers Dealerships Finance & Insurance Wed, 20 Aug 2014 19:57:00 +0000 1089291 at http://wardsauto.com <p><strong>Some borrowers struggling, Zabritski says.</strong></p> Social Media Works for Diligent Dealers http://wardsauto.com/dealerships/social-media-works-diligent-dealers <div class="node-body article-body">Marketing executive Alexi Venneri offers tips on how to score with social media. </div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/dealerships/social-media-works-diligent-dealers" target="_blank">read more</a></p> http://wardsauto.com/dealerships/social-media-works-diligent-dealers#comments Public Retail Dealerships North America U.S. Dealerships Internet Marketing Social Media Wed, 20 Aug 2014 11:22:00 +0000 1086191 at http://wardsauto.com <p><strong>Venneri once ran marketing for Seattle Mariners baseball club.</strong></p>