Retail http://wardsauto.com/taxonomy/term/56361/more en Tesla Salespeople Would Make Great Museum Curators http://wardsauto.com/blog/tesla-salespeople-would-make-great-museum-curators <div class="node-body blog-body">The automaker’s salespeople do a couple of things right but enough wrong to finish dead last in a mystery-shopping study.</div> <div class="og_rss_groups"><ul class="links"><li class="og_links first last"><a href="/blog/retail-front">Retail Front</a></li> </ul></div><p><a href="http://wardsauto.com/blog/tesla-salespeople-would-make-great-museum-curators" target="_blank">read more</a></p> http://wardsauto.com/blog/tesla-salespeople-would-make-great-museum-curators#comments Blog Retail Dealerships North America U.S. Dealerships Retail Retail Front Fri, 11 Jul 2014 12:19:00 +0000 1054901 at http://wardsauto.com Sonic Automotive Developing New Way to Sell Used Cars http://wardsauto.com/dealerships/sonic-automotive-developing-new-way-sell-used-cars <div class="node-body article-body">Sonic targets CarMax as megadealers’ interest in stand-alone pre-owned vehicle operations heighten. </div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/dealerships/sonic-automotive-developing-new-way-sell-used-cars" target="_blank">read more</a></p> http://wardsauto.com/dealerships/sonic-automotive-developing-new-way-sell-used-cars#comments Public Retail Dealerships North America U.S. Sonic Remarketing Fri, 11 Jul 2014 10:40:00 +0000 1056351 at http://wardsauto.com <p><strong>Used-car shopping shouldn&rsquo;t stress customers, Sonic says.</strong></p> Tech-Savvy Dealers Make Buying Easy http://wardsauto.com/industry-voices/tech-savvy-dealers-make-buying-easy <div class="field-byline"> Paula Tompkins </div> <div class="field-deck"> <font color="800517">INDUSTRY VOICES</font> </div> <div class="node-body article-body">Digital is not an add-on. It requires a change in the way dealerships operate.</div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/industry-voices/tech-savvy-dealers-make-buying-easy" target="_blank">read more</a></p> http://wardsauto.com/industry-voices/tech-savvy-dealers-make-buying-easy#comments Public Industry Voices Retail Dealerships North America U.S. Dealerships Information Technology Internet Marketing Thu, 10 Jul 2014 12:33:00 +0000 1055081 at http://wardsauto.com U.K. Dealer Bullish on Sales Despite Interest-Rate Hikes http://wardsauto.com/uk-dealer-bullish-sales-despite-interest-rate-hikes <div class="node-body reuters_news-body">Andy Bruce, CEO of the Lookers auto-retail chain, predicts cars will remain affordable even if interest rates rise from the current, record-low 0.5%.</div><div class="og_rss_groups"></div><p><a href="http://wardsauto.com/uk-dealer-bullish-sales-despite-interest-rate-hikes" target="_blank">read more</a></p> Public Gated Retail Auto Makers Sales & Marketing Europe United Kingdom Sales & Marketing Finance & Insurance Wed, 09 Jul 2014 17:28:00 +0000 1056481 at http://wardsauto.com Too Much Info Can Cause Dealership Problems http://wardsauto.com/dealerships/too-much-info-can-cause-dealership-problems <div class="node-body article-body">Imponderables can trump premature commitments made to customers over the phone, says call-center chief.</div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/dealerships/too-much-info-can-cause-dealership-problems" target="_blank">read more</a></p> http://wardsauto.com/dealerships/too-much-info-can-cause-dealership-problems#comments Public Retail Dealerships North America U.S. Dealerships Information Technology Wed, 09 Jul 2014 11:00:00 +0000 1051311 at http://wardsauto.com <p><strong>&quot;Keep it low key,&quot; Riley says.</strong></p> <p><strong>&quot;Keep it low key,&quot; Riley says.</strong></p> Dealership Group Regrouped After Recession http://wardsauto.com/dealerships/dealership-group-regrouped-after-recession <div class="field-byline"> Tom Beaman </div> <div class="node-body article-body">Germain Motor adds stores in Michigan and expands its hometown presence in Columbus, OH.</div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/dealerships/dealership-group-regrouped-after-recession" target="_blank">read more</a></p> http://wardsauto.com/dealerships/dealership-group-regrouped-after-recession#comments Public Retail Dealerships North America U.S. Dealerships Retail Tue, 08 Jul 2014 11:13:00 +0000 1052861 at http://wardsauto.com <p><strong>Jessica Germain downplays talk of being heir apparent to family&rsquo;s business.</strong></p> <p><strong>Jessica Germain downplays talk of being heir apparent to family&rsquo;s business.</strong></p> Create Your Own Dealership Currency http://wardsauto.com/industry-voices/create-your-own-dealership-currency <div class="field-byline"> Doug Shorman </div> <div class="field-deck"> <font color="800517">INDUSTRY VOICES</font> </div> <div class="node-body article-body">Dealers often overstate the value customers place on the cash discounts offered daily to them.</div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/industry-voices/create-your-own-dealership-currency" target="_blank">read more</a></p> http://wardsauto.com/industry-voices/create-your-own-dealership-currency#comments Public Industry Voices Retail Dealerships North America North America - Regional Dealership Management Mon, 07 Jul 2014 12:21:00 +0000 1052921 at http://wardsauto.com Use Your Data to Predict What Customers Will Do http://wardsauto.com/industry-voices/use-your-data-predict-what-customers-will-do <div class="field-byline"> Mike Wethington </div> <div class="field-deck"> <font color="800517">INDUSTRY VOICES</font> </div> <div class="node-body article-body">Online shopping and buying has enabled companies to collect behavioral data, a strong predictor of customers’ future buying. </div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/industry-voices/use-your-data-predict-what-customers-will-do" target="_blank">read more</a></p> http://wardsauto.com/industry-voices/use-your-data-predict-what-customers-will-do#comments Public Industry Voices Retail Dealerships North America U.S. Dealerships Information Technology Internet Marketing Wed, 02 Jul 2014 12:19:00 +0000 1043521 at http://wardsauto.com GM Blues, Sergio Walks the Line, 97-Month Loans http://wardsauto.com/blog/gm-blues-sergio-walks-line-97-month-loans <div class="node-body blog-body">Where do you begin with the telling of these crazy stories?</div> <div class="og_rss_groups"><ul class="links"><li class="og_links first last"><a href="/blog/retail-front">Retail Front</a></li> </ul></div><p><a href="http://wardsauto.com/blog/gm-blues-sergio-walks-line-97-month-loans" target="_blank">read more</a></p> http://wardsauto.com/blog/gm-blues-sergio-walks-line-97-month-loans#comments Blog Retail Auto Makers Dealerships North America U.S. Chrysler General Motors Retail Retail Front Tue, 01 Jul 2014 13:19:00 +0000 1051091 at http://wardsauto.com Mechanics Say Service Advisers Underestimate Repair Times http://wardsauto.com/dealerships/mechanics-say-service-advisers-underestimate-repair-times <div class="node-body article-body">Mechanic-service adviser communications is a stand-out issue in a survey of 9,000 service technicians from 15 auto brands.</div> <div class="og_rss_groups"></div><p><a href="http://wardsauto.com/dealerships/mechanics-say-service-advisers-underestimate-repair-times" target="_blank">read more</a></p> http://wardsauto.com/dealerships/mechanics-say-service-advisers-underestimate-repair-times#comments Public Retail Dealerships North America U.S. Dealerships Fixed Operations Fri, 27 Jun 2014 10:00:00 +0000 1041931 at http://wardsauto.com <p><strong>Automakers urged to provide more dealership training.</strong></p>