F & I http://wardsauto.com/taxonomy/term/661111/more en Put Thought, Sense and Heart in Emails, Texts and Phone Calls http://wardsauto.com/f-i/put-thought-sense-and-heart-emails-texts-and-phone-calls <div class="field-byline"> Lloyd Trushel </div> <div class="field-deck"> <font color="800517">INDUSTRY VOICES</font> </div> <div class="node-body article-body">Emojis aside, voice tone, body language and other cues are missing when most digital communications are engaged.</div> <p><a href="http://wardsauto.com/f-i/put-thought-sense-and-heart-emails-texts-and-phone-calls" target="_blank">read more</a></p> http://wardsauto.com/f-i/put-thought-sense-and-heart-emails-texts-and-phone-calls#comments Public F & I Dealer Thu, 09 Nov 2017 11:12:00 +0000 1988621 at http://wardsauto.com Survey Shows Mixed Messages on Digital Auto Retailing’s Progress http://wardsauto.com/f-i/survey-shows-mixed-messages-digital-auto-retailing-s-progress <div class="field-byline"> WardsAuto Staff </div> <div class="node-body article-body">Dealers overwhelmingly say they are progressive and willing to adopt more digital retailing tools, but what that means is open to interpretation.</div> <p><a href="http://wardsauto.com/f-i/survey-shows-mixed-messages-digital-auto-retailing-s-progress" target="_blank">read more</a></p> http://wardsauto.com/f-i/survey-shows-mixed-messages-digital-auto-retailing-s-progress#comments Public F & I Retail Dealer Tue, 07 Nov 2017 11:00:00 +0000 1995941 at http://wardsauto.com <p><strong>Customers&rsquo; expectations seem to outpace dealerships&rsquo; ability to meet them, MacInnis says.</strong></p> Days Over for Stocking Used-Car Lot By Gut Instinct http://wardsauto.com/f-i/days-over-stocking-used-car-lot-gut-instinct <div class="node-body article-body">“Managing a used-car inventory is a science today,” dealer Sam Slaughter says during an Autoline Spotlight video presented by WardsAuto. The program focuses on various aspects of wholesale dealer lending. </div> <p><a href="http://wardsauto.com/f-i/days-over-stocking-used-car-lot-gut-instinct" target="_blank">read more</a></p> http://wardsauto.com/f-i/days-over-stocking-used-car-lot-gut-instinct#comments Public F & I Dealer Mon, 06 Nov 2017 12:16:00 +0000 1998111 at http://wardsauto.com <p><strong>From left, panelists McElroy, Finlay, Slaughter and Bennert.</strong></p> Dealer Financing Roundtable - WardsAuto Autoline Spotlight http://wardsauto.com/f-i/dealer-financing-roundtable-wardsauto-autoline-spotlight <div class="node-body video-body">Dealer financing is discussed in the newest installment WardsAuto Autoline Spotlight. WardsAuto's Steve Finlay and Autoline's John McElroy chat with dealer Sam Slaughter of Sellers Auto Group and Ally's Commercial Auto Chief Risk Officer Tom Bennert.</div> <p><a href="http://wardsauto.com/f-i/dealer-financing-roundtable-wardsauto-autoline-spotlight" target="_blank">read more</a></p> http://wardsauto.com/f-i/dealer-financing-roundtable-wardsauto-autoline-spotlight#comments F & I Wed, 01 Nov 2017 18:39:00 +0000 1991811 at http://wardsauto.com Used-Car Leasing Sets Dealership Group Apart http://wardsauto.com/f-i/used-car-leasing-sets-dealership-group-apart <div class="field-byline"> Jim Leman </div> <div class="node-body article-body">“We’re excited about the opportunity used-car leasing presents,” says Mark Watson of the employee-owned Van Horn Group.</div> <p><a href="http://wardsauto.com/f-i/used-car-leasing-sets-dealership-group-apart" target="_blank">read more</a></p> http://wardsauto.com/f-i/used-car-leasing-sets-dealership-group-apart#comments Public F & I Dealer Fri, 27 Oct 2017 10:45:00 +0000 1979991 at http://wardsauto.com Many Vehicles Still Wear Front 'Bras'; You Just Can't See Them http://wardsauto.com/f-i/many-vehicles-still-wear-front-bras-you-just-cant-see-them <div class="field-byline"> Jim Leman </div> <div class="node-body article-body">“It’s a profitable product for us, and because it is a non-cancellable product, that’s good for the dealership too,” says Wendy Borgert.</div> <p><a href="http://wardsauto.com/f-i/many-vehicles-still-wear-front-bras-you-just-cant-see-them" target="_blank">read more</a></p> http://wardsauto.com/f-i/many-vehicles-still-wear-front-bras-you-just-cant-see-them#comments Public F & I Dealer Fri, 20 Oct 2017 10:06:00 +0000 1977461 at http://wardsauto.com <p><strong>&ldquo;We believe in the product a lot,&rdquo; Borgert says.</strong> &nbsp;&nbsp;</p> Educating Rather Than Hard-Selling Connects With F&I Customers http://wardsauto.com/f-i/educating-rather-hard-selling-connects-fi-customers <div class="node-body article-body">An educational approach optimizes sales and customer satisfaction, says Ally’s Doug Timmerman on Autoline Spotlight video program.</div> <p><a href="http://wardsauto.com/f-i/educating-rather-hard-selling-connects-fi-customers" target="_blank">read more</a></p> http://wardsauto.com/f-i/educating-rather-hard-selling-connects-fi-customers#comments Public F & I Dealer Mon, 02 Oct 2017 10:11:00 +0000 1968821 at http://wardsauto.com <p><strong>From left, <em>Autoline Spotlight</em> participants John McElroy, Steve Finlay, George Glassman and Doug Timmerman.</strong></p> How Equifax Data Breach Affects Dealers, Customers http://wardsauto.com/f-i/how-equifax-data-breach-affects-dealers-customers <div class="field-byline"> Mark Scarpelli </div> <div class="field-deck"> <font color="800517">INDUSTRY VOICES</font> </div> <div class="node-body article-body">The episode is a reminder for dealers to revisit their Red Flags programs, says NADA Chairman Mark Scarpelli.</div> <p><a href="http://wardsauto.com/f-i/how-equifax-data-breach-affects-dealers-customers" target="_blank">read more</a></p> http://wardsauto.com/f-i/how-equifax-data-breach-affects-dealers-customers#comments Public F & I Dealer Fri, 29 Sep 2017 10:00:00 +0000 1966051 at http://wardsauto.com Used Car Leasing: An Idea Whose Time Has Come…Back? http://wardsauto.com/f-i/used-car-leasing-idea-whose-time-has-come-back <div class="field-byline"> John Possumato </div> <div class="field-deck"> <font color="800517">INDUSTRY VOICES</font> </div> <div class="node-body article-body">A looming potential $5 billion loss due to a flood of used cars should spark some creativity.</div> <p><a href="http://wardsauto.com/f-i/used-car-leasing-idea-whose-time-has-come-back" target="_blank">read more</a></p> http://wardsauto.com/f-i/used-car-leasing-idea-whose-time-has-come-back#comments Public F & I Retail Dealer Thu, 28 Sep 2017 09:30:00 +0000 1969741 at http://wardsauto.com <p>John Possumato</p> Digital Customers Want Full Monty of Functionality http://wardsauto.com/f-i/digital-customers-want-full-monty-functionality <div class="node-body article-body">“Are we going to step over profit dollars (from F&I and accessories) to get to the dimes of front-end gross?” asks Max Steckler of CDK Global.</div> <p><a href="http://wardsauto.com/f-i/digital-customers-want-full-monty-functionality" target="_blank">read more</a></p> http://wardsauto.com/f-i/digital-customers-want-full-monty-functionality#comments Public F & I Retail Dealer Wed, 27 Sep 2017 10:15:00 +0000 1969811 at http://wardsauto.com <p><strong>&ldquo;There has to be a remodeling not a rebuilding,&rdquo; Steckler says.</strong></p>