NOVI, MI – Problems with voice-recognition systems, namely that they don’t work very well, was cited as the top complaint by new-vehicle owners in J.D. Power & Associates’ 2014 Initial Quality Study. QNX Software System’s Grant Courville understands the problem well. He’s stopped using the hands-free system in his vehicle because doing the most basic of functions, such as tuning the radio, proved difficult. “That’s too bad but it’s ...

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