Thursday, February 19, 2015 - 17:33

Oops. Let me fix that. I'm also directionally challenged, as you might have guessed.

Monday, February 9, 2015 - 11:46

Hugo, If you paid for unwanted extras that you didn't know were added to your vehicle, you are the victim of what's called payment packing. It might have sometimes been done in the old days, but...

Tuesday, January 27, 2015 - 11:33

A reader emailed this, It's worth sharing, though I didn't include his name, on the premise that it was a personal email, not necessarily a public declaration with attribution:


Friday, January 16, 2015 - 13:47

Great points Dave Ruggles.

Monday, December 22, 2014 - 14:25

I absolutely agree with Hugo (the what?!?) when he says that dealers who are straightforward will outsell competitors. That's especially true today with social media spreading the word.

Tuesday, November 11, 2014 - 22:25

You are right, Pilota, it is a risk. But one worth taking. As Jon Schulz said, 20 years ago, this type of kidding around would be unthinkable.

Tuesday, October 21, 2014 - 11:20

Good stuff Darin.

Monday, October 6, 2014 - 17:54

Phil's prediction nailed it. It will be interesting to see what happens next in the dealership acquisition world. First, it was dealerships being acquired to create megadealerships. Now, it's...

Friday, September 26, 2014 - 11:52

If geographic location of doing business is so important for a luxury brand, shouldn't BMW and Mercedes-Benz move from conservative southern Germany to the bright lights of Berlin?

Wednesday, August 20, 2014 - 12:54

A reader sent me this email:
My wife is allergic to perfumes.
How does Lincoln expect me to get her into an MKC if “Essence of Lincoln” runs her out of the showroom ?

Monday, August 4, 2014 - 17:44

That's funny because it may be true.

Tuesday, July 22, 2014 - 12:09

Good points.
And next time I'm downtown and hear multiple alarms going off, I'll look for a Challenger SRT Hellcat in the vicinity.

Tuesday, July 22, 2014 - 09:23

Lots of fun, although I must admit that on the course some drivers blew by me. I don't think I'm professional race car driver material. You're right about flooring it, although I wouldn't do that...

Tuesday, June 10, 2014 - 20:51

Thoughtful, long-term reforms vs. knee-jerk, short-term-thinking massive fines? Seems like a no-brainer to most people, except for bad politicians and attorneys on the make. That's not to say some...

Tuesday, June 10, 2014 - 16:08

This story gives a pretty good idea of what is going on in the digital dealership world.

Thursday, May 29, 2014 - 16:30

The history of the whole thing is pretty fascinating.

Tuesday, February 11, 2014 - 19:04

I agree. George Washington would be a great NADA convention speaker. Maybe next year in San Francisco, if he's up for it.

Tuesday, February 11, 2014 - 12:13

I contacted NADA about how much it paid for her appearance. Here is the response: "The keynote speakers at the 2014 NADA convention were Steve Forbes, J.R. Martinez and Hillary Clinton. We do not...

Thursday, November 7, 2013 - 14:09

At least that elevator at GM headquarters was for more than one executive. At Ford headquarters, a small elevator was designed for Henry Ford II's exclusive use so that he didn't have to ride up...

Monday, July 1, 2013 - 12:23

The position of national and state dealer associations is that they have to fight every challenge to the franchise system, lest something slips in and triggers a stampede.

Friday, June 14, 2013 - 13:45

The so-called bailouts represent one of those times when it is the role and duty of government to step in to prevent a national economic catastrophe. Some people doubt an apocalypse would have...

Tuesday, May 28, 2013 - 15:13

Although people sometimes disdain political correctness, it is the correct way to go, more times than not.

Friday, January 11, 2013 - 15:50

You've got to think ding-prone aluminum will be great for the bedliner market.

Wednesday, December 12, 2012 - 10:41

Dominic Cristini's Bioresource eventually ended up as the private owner of record after years of legal disputes. Cristini once talked of developing the property into a casino and Grand Prix race...

Thursday, November 8, 2012 - 19:35

Ironically, many auto executives with Ivy League MBAs commited those game-losing financial flubs. Basic principles hold true in economics, the auto industry and life. A grounded high school...

Friday, July 13, 2012 - 07:19

Many dealers use in-store programs such as "Tires for Life" and "Batteries for Life" to help tie customers to regular maintenance plans which helps prolong the life of their vehicle and and...

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