Wednesday, February 3, 2016 - 10:06

I would be happy to see Tesla succeed or fail in the market based on their business model. I doubt dealers would be anxious to invest in a Tesla franchise anyway UNLESS it is already proven that...

Saturday, January 30, 2016 - 10:26

They don't. They are protected by a Sales and Service Agreement with their OEM. Any state laws are to protect consumers, to protect good dealers from bad dealers, and to strengthen the Sales and...

Saturday, January 30, 2016 - 10:16

Flash! They don't take trade ins on the Internet. There are no complex financing issues. New Vehicles don't come to you in the mail. If your Internet product comes and someone in the family...

Saturday, January 30, 2016 - 10:13

Really. We'll sell over 17 million this year. But since you know how it should be done, why not buy a dealership and show the world how its done. You'll make a fortune, right since you know so...

Saturday, January 30, 2016 - 08:02

What hidden fee? All merchants "hide their bare cost from consumers. Why would it be the consumer's business what the merchant's bare cost might be? Consumers don't have access to the same...

Saturday, January 30, 2016 - 07:57

F&I union? What F&I union? I can tell you some facts. Warren pulled her claim about the $26 billion out of a rather dark place. She's either mistaken or is lying on purpose.

...

Saturday, January 30, 2016 - 07:49

Yes, its about making profit. You have a problem with that? Do you suggest dealers handle F&I for free? Tilt the laws? The laws currently provide for a level playing field. What advantage...

Saturday, January 30, 2016 - 07:40

Consumers are piqued when someone gets a better deal than they do. Whatever the number is, if you want to pay the same as everyone else, that can be arranged by lobbying the FTC to allow car...

Saturday, January 30, 2016 - 07:37

Yes, the auto industry is a profit making enterprise. Do you have a problem with that? Do you think the term "free market" means contract law doesn't exist? For those who don't understand how...

Monday, January 4, 2016 - 20:23

So when you go to the grocery store, the furniture store, the jewelry store, etc., you want the wholesale price posted next to the retail price? So do us all a favor. Why don't YOU start a...

Friday, January 1, 2016 - 13:59

Where did you get the "denouncing" part? Good dealers want bad dealers caught and punished to keep the playing field level. But occasionally these government agencies go on "witch hunts." That'...

Friday, January 1, 2016 - 13:41

A brilliant piece Jim! I am also a BIG AFIP booster. Its the industry standard!

Friday, December 25, 2015 - 09:19

Is it "transparent" to hold $200.?" What if your customers who paid the extra $200. find out it was there for them had they asked, and that their neighbor got it and they didn't?

They...

Thursday, December 17, 2015 - 12:55

RE: "Sometimes, it’s just a question of a salesperson asking how much research they’ve done and what websites they’ve visited."

Not a good idea. Many consumers take this question like...

Thursday, October 29, 2015 - 12:54

Just a GREAT piece guys! How did Kersher's comments go over at Driving Sales? Thanks to Steve for writing this. Thanks to Jeff Kershner and Danny Benites for their very apt comments.

...

Wednesday, October 28, 2015 - 13:32

Thanks to Keith for addressing the elephant in the room. We know from personal experience how everyone hates IVR systems. Everyone claims to be focused on customer satisfaction. Yet, the phone...

Friday, October 16, 2015 - 12:16

Silly AND efficient? Try to read the forms required in 30 minutes. Try to learn how to operate the infotainment system in 30 minutes. I doubt you understand the other issues I mentioned. I'm...

Friday, October 16, 2015 - 07:51

One thing you can do is discourage consumers from reading the forms before they sign them. It wastes a lot of time for consumers to actually read what they sign. Another is to send them to...

Friday, October 16, 2015 - 07:38

Honda does a relatively good job in this area. Ford was making progress until the Great Recession cratered its Quality Care Maintenance program. Selling service contracts is a really big deal...

Tuesday, September 29, 2015 - 18:49

RE: "She also urges dealers who don’t deceptively advertise to turn in those that do. “If another dealer in your market is making claims you know are not the case, that’s unfair to you.”"

...

Tuesday, September 1, 2015 - 10:21

Good stuff here. Floor plan rates won't stay this low forever. But grosses might.

At some point I wonder if dealers will figure out how counter productive it is to charge the sales...

Tuesday, August 25, 2015 - 16:57

I'm not an attorney, but I agree with Randy. CFPB can't even figure out how to send out refunds of the so called restitution money. Are they going to use proxy methodology to determine who get's...

Friday, August 21, 2015 - 08:34

This is another of those businesses that seem to show great promise, but never get over the hump. TrueCar doesn't know who its customers are. They aren't retail consumers. But to get the retail...

Wednesday, August 12, 2015 - 07:13

RE: "No-hassle car-buying already is in place, and has been for years, at Lexus’ sister brand Scion, where it is called Pure Price."

How's that working out? Lexus tried One Price in Japan...

Thursday, July 30, 2015 - 09:54

There are certainly people within dealerships stuck with historical methods of selling a vehicle. Change for the sake of change isn't productive. PROVE a better way of doing business and...

Thursday, July 30, 2015 - 09:51

RE: "One of the largest obstacles preventing the move of the F&I process online is internal. A significant majority of today’s F&I managers believe the current system is the best way to...

Tuesday, July 14, 2015 - 09:22

Great commentary Jim. There are many OEMs that would have a use for Jeep, Ferrari, and Ram, but few who want to take on Fiat, and the industrial mess that is Italy. It seems logical that an OEM...

Thursday, July 9, 2015 - 07:05

Good stuff. There are many who blame this on extra long term financing. But there are still compelling shorter term leases available, with record numbers of consumers taking advantage of them....

Thursday, July 9, 2015 - 01:04

So which is more important? Gross profit, getting consumers to read and understand what they're signing, or getting them in and out as fast as they would like? Salesmanship isn't giving...

Thursday, July 9, 2015 - 01:00

It begins with pay plans. Dealers often pit their people against each other, then are surprised when things don't work out well.

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