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Give Customers Reason To Buy – and Come Back Commented on: 5 weeks ago (June 17, 2016)

This is really good stuff but leaves out a critical detail. There isn't going to be a sales person/owner relationship if our industry continues to turn over sales people at such a rapid pace. We...

Car Price Remains Important, But Not at All Costs Commented on: 10 weeks ago (May 14, 2016)

God help us! Another survey. Instead of seeing how consumers answer survey questions why not observe how consumers actually behave. Better yet, just ask the people who deal with them daily.

Ford, FCA Announce Michigan, Ohio Plant Investments Commented on: 13 weeks ago (April 27, 2016)

I'm pretty sure Ford isn't too worried about the Donald. He thinks he's running for Emperor. If he happens to get elected, a VERY remote possibility, he is liable to be quite shocked at how...

Car-Buying Companies Offer A-to-Z Service Commented on: 13 weeks ago (April 27, 2016)

I guess real market research like "Shop Click Drive" is lost on these people.

Car Dealers Should Ditch Price Haggling Commented on: 15 weeks ago (April 10, 2016)

You don't make margin by not asking for it in the first place. Send those tough bargaining customers down the road to your competition. Pretending not to negotiate is simply another method of...

Take Stock of Your Dealership’s Transparency Commented on: 23 weeks ago (February 18, 2016)

I continue to be amazed at the use of the term "transparency" as it pertains to auto retail. If you want to be "transparent," based on consumer perceptions, show them your triple net costs and...

Auto Dealer Veteran Tells How It Is – and Was Commented on: 25 weeks ago (January 30, 2016)

Really. We'll sell over 17 million this year. But since you know how it should be done, why not buy a dealership and show the world how its done. You'll make a fortune, right since you know so...

Why Is Senator Warren Saying These Things About Car Dealers? Commented on: 25 weeks ago (January 30, 2016)

F&I union? What F&I union? I can tell you some facts. Warren pulled her claim about the $26 billion out of a rather dark place. She's either mistaken or is lying on purpose.

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Car Dealership F&I Revenues Threatened Commented on: 25 weeks ago (January 30, 2016)

Yes, its about making profit. You have a problem with that? Do you suggest dealers handle F&I for free? Tilt the laws? The laws currently provide for a level playing field. What advantage...

Someone Says ‘Amen’ to Tesla Commented on: 25 weeks ago (January 30, 2016)

Yes, the auto industry is a profit making enterprise. Do you have a problem with that? Do you think the term "free market" means contract law doesn't exist? For those who don't understand how...

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