Driving Forward: How Capital One is Partnering with Dealers

The auto industry is changing rapidly, facing an important inflection point unlike any we’ve seen before. It’s vastly different than it was 10 or even 5 years ago. The rise in AI, machine learning and technological innovation is opening new and exciting doors, transforming the way we do business and interact with our customers.

At Capital One, we embrace these shifts and pride ourselves on being more than just a financial institution; we are a modern tech company dedicated to ensuring our customers and partners are met with exceptional service. Our mission extends beyond traditional banking, focusing on understanding and addressing the unique needs of consumers and our dealer partners. We’re committed to having our customers’ backs, providing the support and groundbreaking solutions they need to thrive.

Investing in Cybersecurity and AI

In today’s digital landscape, cybersecurity and cutting-edge technology are paramount. We have made substantial investments in both throughout our history, including AI, ensuring our customers have access to the most advanced tools available. We’ve gone all in on developing a modern tech stack and data ecosystem. When combined with the scale of our technology organization and talented associates, these investments reflect our dedication to protecting sensitive information while harnessing technology to enhance our services.

By staying at the forefront of innovation, our focus on leading-edge technology ensures we meet current challenges head-on and anticipate future needs, reinforcing our commitment to security and safety. Our infrastructure, talent and experience—and focus on continuous innovation—sets us up to be leaders in the industry.

Empowering Talent for Customer Success

At the core of our technological achievements is our team of world-class associates—engineers, product managers, designers, analysts, data scientists, AI and machine learning experts, and so many others. We hire and train top talent, equipping them with the skills and business knowledge necessary to leverage technology effectively and safely for our customers' benefit.

These pioneers and inventors deliver innovative and creative solutions to our dealer and consumer customers every day. Their efforts over the years have driven Capital One to be an industry leader in the number of patents granted each year.

Our robust and comprehensive training programs and continuous development opportunities ensure our associates remain at the forefront of technological advancements, ready to deploy solutions that address pain points while keeping our customers informed and secure.

By investing in our people, we are prepared to tackle today’s roadblocks and embrace the opportunities of tomorrow, reinforcing our role as a technology leader.

Supporting Dealers with Unmatched Commitment

We know our dealer partners play a crucial role in our mutual success and we are fully committed to supporting them. Our approach is centered around building deep, meaningful relationships with our dealers rooted in trust and collaboration.

We listen and understand their unique challenges and provide tailored solutions to meet their specific needs. We prioritize personalized support. This hands-on approach ensures our partners have resources they need to connect with car buyers both online and in person, and navigate complex situations effectively.

As we look to the future, our focus remains on empowering dealers with the best technology and fostering deep relationships so they are well-equipped to meet the demands of the evolving market.

Together, we can continue to drive the industry forward, continuing to help more people achieve the milestone of car ownership no matter what comes our way.

Sanjiv Yajnik is President of Financial Services at Capital One, which includes overseeing the company’s auto finance lines of business. Hear more from Sanjiv on LinkedIn.