The Dealer 5 | October 30, 2014

Dealership salespeople sometimes trip up doing it or don't do it at all, but introducing car buyers to the service department boosts business and retains customers. Pros offer tips.

More and more shoppers brandish smartphones like information weaponry right at the dealership. What can dealers do? Be disarming.

Dealerships are darlings of Wall Street, as it looks at the auto retailing industry's past success, present performance and future growth. Here's what it sees.

A self-described libertarian opines that government didn't do enough to slash dealer ranks. Huh? She also proposes pre-set prices for cars. Say what you want...