Oz Automakers, Independent Shops in Truce on Vehicle Repairs

The Australian Automobile Assn. says the signing of a high-level agreement on the sharing of vehicle service and repair information is a step forward for consumer rights.

The agreement setting out the overarching principles of the consumer’s right to choose who services and repairs their vehicle is signed by representatives for the vehicle brands, repairers, new and secondhand dealers and the automotive aftermarket industry.

It follows a Treasury Dept. review that found no evidence of consumers would be hurt by broader access to service and repair information in the automotive industry and recommended an industry agreement be developed to ensure access continues as motor vehicles become more complex.

AAA’s top executive says the agreement is the first step in ensuring motorists have the confidence a vehicle service or repair is done properly.

“This sends an encouraging indication that the vehicle brands will guarantee to share important information with consumers and independent repairers,” Executive Director Andrew McKellar says in a statement.

“We urge the vehicle brands, represented by the FCAI (Federal Chamber of Automotive Industry), to act quickly to bring their previous unilateral code of practice into line with the principles of this new agreement.”

Signatories to the agreement are the FCAI, AAA, Australian Automotive Aftermarket Assn., Australian Automotive Dealer Assn. and the Australian Motor Industry Federation.

FCAI CEO Tony Weber and AADA Chairman Ian Field say in a joint statement Australian consumers will benefit from new conditions that will ensure they are better informed about their vehicle repair or service, including being told if non-genuine parts are used.

“Service and repair information provided by car manufacturers is designed around the use of genuine parts,” Weber says. “It is important that if non-genuine parts are used the consumer is made aware of any risks that may arise.”

Weber says the new agreement reflects findings that giving access to service and repair information to independent operators maintains competition in the aftermarket.

Field says the agreement means a consumer now is given an informed choice about the use of a non-genuine part, which may not be compatible with a complex modern motor vehicle.

The agreement will be underpinned by codes of practice specific to each signing organization and its members. The FCAI Code represents a minimum standard for the provision of service and repair information to independent repairers, by automakers selling vehicles in Australia.

Weber and Field say all Australians deserve to have their vehicle serviced and repaired to a professional standard, which maintains the original integrity of the vehicle.

“This is why the FCAI and AADA continue to work with the independent service and repair industry to ensure the safety of all Australian road users,” they say.