Steve Finlay is the editor of WardsAuto Dealer Business magazine and a senior editor for WardsAuto.com. His journalism career started 42 years ago as a crime reporter. A Michigan native, he likes fast cars, big lakes and cold days.
Former dealer Harry Douglas recalls a “customer” going on a test drive and stopping at a bank. The guy told the salesperson he had to run inside for a sec...
I appeared on the online TV show “Autoline After Hours” last year. During a rapid-fire question period, Todd Lassa of Automobile magazine asked (at the 1:05:10 mark) if Google someday might market its own...
Why do Mercedes-Benz, BMW and Lexus rank 1-2-3 in U.S. luxury-brand sales?
Reasons vary. But one of them is that their dealership salespeople are real pros. And a reason for that is their staff retention rates a...