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News and features on automotive retailing and dealership management.

Internet Spurs More Cross Shopping

Consumers can start out planning to buy one brand and end up purchasing another because of their online research.

Read and Discuss

May 21, 2013

Article

WardsAuto

Used-Car Demand Reflects Spain’s Depressed Economy

Industry officials expect this year’s proportion of used-car to new-car buyers will match last year’s record of 2.3:1, more than double the ratio in the pre-recession year of 2007....More
May 21, 2013

Article

WardsAuto

Ford Dealership Group Packs a Punch

Sam Pack, a former Ford Credit employee, has become a legendary multiple-store dealer in Texas....More
May 21, 2013

User Submitted Content

Word to the Wise on Addressing Customers

Dealership service advisors need to slow down, choose the right words and listen to concerns....More
May 20, 2013

User Submitted Content

Avoid Going Into Compliance Overload

The majority of legal problems dealers face result from customers who register complaints but don’t obtain satisfaction....More
May 17, 2013

Article

WardsAuto

Sometimes Oddly, Used-Car Prices Vary by Source

Perception may trump reality when values fluctuate based on used-car sources....More
May 16, 2013

User Submitted Content

Don’t Let Expenses Gnaw Into Profits

There still are real gross-profit opportunities available to dealers....More
May 16, 2013

Article

WardsAuto

Some Auto Makers Miss Apple’s Point, Consultant Says

Glenn Mercer says standardization is good, but certain auto makers wrongly take it to an extreme by insisting all of a brand’s dealerships must look like clones....More
May 15, 2013

User Submitted Content

Marketing Spots Should Hit Shoppers While They’re Hot

Today, dealer advertising must be a “real-time” experience for potential customers....More
May 14, 2013

Article

WardsAuto

Ford Uses Videos to Enhance Car-Delivery Experience

The program is designed to fulfill customer interest while avoiding the potential of a buyer going into information overload....More
May 13, 2013

User Submitted Content

Some Dealership Pay Plans De-Motivate Salespeople

It’s hard to keep talent if employees feel they’re earning minimum wages....More

Related

2012 Ward's Mega Dealer 100

2012 WardsAuto e-Dealer 100

2011 Driving Sales Executive Summit

2012 NADA Conference & Exposition

Ward's 2011 Dealer 500

Ward's 2011 Dealer F&I 150

Industry Voices

May 21, 2013

User Submitted Content

Word to the Wise on Addressing Customers

Dealership service advisors need to slow down, choose the right words and listen to concerns....More

May 20, 2013

User Submitted Content

Avoid Going Into Compliance Overload

The majority of legal problems dealers face result from customers who register complaints but don’t obtain satisfaction....More

May 16, 2013

User Submitted Content

Don’t Let Expenses Gnaw Into Profits

There still are real gross-profit opportunities available to dealers....More

May 15, 2013

User Submitted Content

Marketing Spots Should Hit Shoppers While They’re Hot

Today, dealer advertising must be a “real-time” experience for potential customers....More

May 13, 2013

User Submitted Content

Some Dealership Pay Plans De-Motivate Salespeople

It’s hard to keep talent if employees feel they’re earning minimum wages....More

More Industry Voices - Insight, observation, and advice from WardsAuto readers.

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MegaDealer 100

Full Coverage: WardsAuto's annual ranking of dealer groups.

May 1, 2013

Article

WardsAuto

Megadealers Strong, Not Omnipotent

The players on the WardsAuto Megadealer 100 are all-stars, but they don’t fill the entire lineup....More

May 1, 2013

Article

WardsAuto

AutoNation CEO Likes Green, Green Cash of Home

Michael Jackson tells why he sees 2013 as a banner year for his company and the auto industry in general....More

May 1, 2013

Article

WardsAuto

Megadealer Uses Concentrated Firepower

Ed Tonkin sees a collective race to prosperity as automotive market conditions improve....More

May 1, 2013

Article

WardsAuto

Group 1's Earl Hesterberg: The Transformer

Former Ford executive leaves his mark as CEO of dealership chain....More

Apr. 19, 2013

Article

WardsAuto

Lithia Founder Lauds Son for Dealership Group’s New Direction

Megadealer Sid DeBoer talks about his new role and the new direction Lithia has taken....More

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Plus: 2013 WardAuto e-Dealer 100

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Editor's PIcks

May 17, 2013

Article

WardsAuto

Ford to Add C-Car Into Mix in Mexico as Fiesta Shifts to Thailand

Fiesta U.S. sales last year were down 17.2% to 56,775, but deliveries rose 7.0% to 22,108 through April, according to WardsAuto data....More

May 16, 2013

Article

WardsAuto

Lamborghini Egoista Concept a Dream

The car has all the makings of a being a futuristic concept only, with its center driving position, compact size, exotic materials and race-car DNA. But enthusiasts are hoping for a small production run just the same....More

May 15, 2013

Article

WardsAuto

New HSV Range Includes Fastest-Ever Oz-Built Car

The flagship GTS is powered by what the auto maker calls the most potent engine ever fitted to a locally manufactured vehicle: a 6.2L LSA supercharged V-8 making 576 hp and 546 lb.-ft. of torque....More

May 15, 2013

Article

WardsAuto

Brazil Auto Market More Diverse as Incomes Rise; Small Cars Still Rule

Given that car ownership indicates high social status, it is a priority to buy a vehicle even for Brazilians with modest annual incomes as low as $15,000, industry experts say, which is why 150 different models are offered in the country....More

May 14, 2013

Article

WardsAuto

Customers Demanding City Express, Chevrolet Says

The need to move fast drove GM into its alliance with Nissan for its new City Express cargo van, which will offer the same powertrain as the Nissan NV200, but feature exclusive sheet metal up front....More

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WardsAuto editors' blog offering insights
on the global auto industry.

Data Analysis

May 20, 2013

blog

Dynamics in Surging Large Pickup Segment Mostly Point to More Market Share

Supporting the production rise are large-pickup sales in the U.S., which could top 1.9 million in 2013 and shoot past 2 million next year....More

May 17, 2013

Article

WardsAuto

North American Light-Vehicle Production Up 13.7% in April

Detroit Three output grew 11% in the month, compared with year-ago. Ford enjoyed the biggest gain, up 19.7%, with 263,553 cars and trucks....More

May 16, 2013

video

WardsAuto

WardsAuto AutomotiveCompass Global Update: May 2013

Video brief highlights updates to future product and production plans from the Wards/AC global forecast....More

May 13, 2013

Video

WardsAuto

WardsAuto Outlook: Are We On Pace for a 15.5 Million Year?

March sales prompted some analysts to raise their 2013 forecast, but were the heightened projections too much too soon?...More

May 10, 2013

Article

WardsAuto

Mix Shifts, But April U.S. Fuel Economy Remains at Record Level

For the second consecutive month, U.S. light vehicles attained record fuel efficiency even as sales continued to shift toward traditionally less-efficient segments....More

May 7, 2013

Article

WardsAuto

Record First-Quarter North American Capacity Utilization; 12-Month Average to Climb

Ford and Nissan are the two biggest reasons industry capacity utilization is running at 100% or more, but they are getting a lot of help from manufacturers with only one or two facilities, nearly all of them on 3-shift/crew schedules....More

Click here for more Data Articles

WardsAuto/AutomotiveCompass Global Vehicle & Powertrain Forecasts.

Interest in autonomous vehicles continues to grow, but technical, legal, regulatory and cost hurdles remain. When will true driverless cars reach the U.S. market?

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