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Latest from Cliff Banks

“Am I Crazy?”“Am I Crazy?”

Nov 4, 2008

3 Min Read

Dying Dealerships Dying Dealerships

Nov 1, 2008

9 Min Read

All from Cliff Banks

How About Rating the Vendor?

How About Rating the Vendor?

Dealer Ratings? How About Vendor Ratings?

Dealer Ratings? How About Vendor Ratings?

Chrysler's New Online Strategy

Chrysler's New Online Strategy

Chrysler Charges Into EV Market

Chrysler Charges Into EV Market

byJames M. Amend, Cliff Banks

Fixed Operations

Lessons From Bill Heard’s Collapse

Lessons From Bill Heard’s Collapse

Chrysler Changes Customer-Satisfaction Process

Chrysler Changes Customer-Satisfaction Process

GM’s Top-Selling Chevy Dealer Out of Business

GM’s Top-Selling Chevy Dealer Out of Business

It's Not Just the New Vehicles

It's Not Just the New Vehicles

Web Tactics:Tips for using the Internet to increase sales and satisfaction

Web Tactics:Tips for using the Internet to increase sales and satisfaction

Technology Fine, But Limited

Technology Fine, But Limited

Going Once, Going Twice…

Going Once, Going Twice…

Customers Are Happier with Dealerships' Service Work

Customers Are Happier with Dealerships' Service Work

Service Dept. More Important

Service Dept. More Important

The Vanishing Minority Dealer

The Vanishing Minority Dealer

The Party’s Over!

The Party’s Over!

Dude, You're Getting a Dealership! When?

Dude, You're Getting a Dealership! When?

Top Dealer Groups Set New Records

Top Dealer Groups Set New Records

Self-Competition?

Self-Competition?

Lithium-Ion Batteries? Not So Fast

Lithium-Ion Batteries? Not So Fast

Internal Combustion Engines

Advanced-Powertrain Technology Can Influence Consumers

Advanced-Powertrain Technology Can Influence Consumers

The Power of the Web

The Power of the Web

10 Trends in '08

10 Trends in '08

Web's Ugly Side

Web's Ugly Side

No Down Year for Paragon

No Down Year for Paragon

Fixed Operations

Like a Relay Team

Like a Relay Team

Tech Realignment? Maybe Not

Tech Realignment? Maybe Not

MileOne Launches Mobile Site

MileOne Launches Mobile Site

Hunt, Beavis Out at Kia

Hunt, Beavis Out at Kia

Chrysler Looks to Streamline Dealers

Chrysler Looks to Streamline Dealers

Dealers Need to Stay Involved

Dealers Need to Stay Involved

Are You a Survivor?

Are You a Survivor?

GM Dealers Win Big with UAW Deal

GM Dealers Win Big with UAW Deal