Editor's note: This story is part of the WardsAuto digital archive, which may include content that was first published in print, or in different web layouts.
Information technology provider ADP Dealer Services won an award for best practices in support technology from the Service & Support Professionals Assn.
Best practice award winners are cited as companies that consistently deliver on the promise of exceptional customer support.
ADP Dealer Services “demonstrated a superior implementation of support technology,” says Bill Rose, the association's founder and executive director.
Among features cited are ADP's support center that allows clients to phone, submit a support case electronically and start a web-chat session with support specialists.
The association annually recognizes practices of select technology companies across all industries that result in high levels of customer satisfaction.
